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Friday, April 25, 2014
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Volkswagen Group Malaysia Optimises Extended Warranty Programme Process For Customers

With immediate effect, Volkswagen Group Malaysia has just announced that it is now centrally-managing a streamlined process for Extended Warranty Programme (EWP) claims with immediate effect. This customer-oriented approach is done in cooperation with its insurance partner and authorized dealer network to ensure a faster processing time and seamless customer experience on all warranty claims.

VOLKSWAGEN OPTIMISES EXTENDED WARRANTY PROGRAMME PROCESS FOR CUSTOMERS

According to recently appointed Volkswagen Group Malaysia Managing Director Christoph Aringer, “We at Volkswagen are committed to continually improve our customer service standards to be one of the best in the industry. This optimization of our Extended Warranty Programme process is the next step that we are embarking on in order to ensure the vehicle maintenance process at our authorized service centre network is tailored according to our customers’ needs.”

Furthermore, Volkswagen Group Malaysia and their insurance partner also announced today a 1,500 km allowance extension of the corridor of goodwill. The manufacturer recommended service interval mileage at every 15,000 km or 1 year whichever comes first. With the goodwill extension, customers will now enjoy a service interval mileage allowance of up to 1,500 km past their service intervals.

“These adjustments to Volkswagen Group Malaysia’s warranty and servicing programme policies are part of our efforts to accelerate customer satisfaction. At the end of the day, we want to ensure that our discerning customers have more efficiency, flexibility and convenience when servicing their vehicles,” continues Aringer.

These latest moves underline Volkswagen Group Malaysia and their dealer network’s renewed commitment to customer satisfaction, which has seen the recent enhancement of efforts such as the dedicated Volkswagen Hotline to handle all enquiries on Volkswagen’s Extended Warranty Programme (EWP).

In terms of operation hours, customers can now service their vehicles 7 days a week, with the extension of operating hours for maintenance service on Sundays for 20 Volkswagen service centres in Peninsular Malaysia. Additionally, opening hours at selected service centres in Klang Valley will be extended from 8am to 8pm and the technical teams will operate in double shifts on weekdays to ensure minimal waiting time for Volkswagen owners and enhance the customer experience.

MINI Cooper & Cooper S Launched. Priced from RM178,888

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The third-generation MINI is finally here! Both Cooper and Cooper S were unveiled in Kuala Lumpur earlier this week. For the Malaysian market, 4 variants will be made available – Cooper, Cooper Chilli (upgrade pack), Cooper S and Cooper S Wired (upgrade pack). Price starts from RM178,888 for Cooper, RM198,888 for Cooper Chilli, RM228,888 for Cooper S, and RM248,888 for Cooper S Wired.

The new edition MINI takes on new hallmark design features, new generation of engines for increased driving fun and efficiency as well as new innovative networking technology and functionality. “The new MINI is built completely new from the ground up and is derived directly from the BMW Group’s outstanding development expertise. The car will now, more than ever before, set new benchmarks within its segment as MINI now features new engines and new MINIMALISM technologies for better efficiency in terms of fuel consumption and emissions as well as new MINI Connected technologies for better connectivity, raising its profile in the evolution of automotive history.” said Dr. Gerhard Pils, Chief Executive Officer of BMW Group Malaysia as he introduced the new MINI. 

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What’s the difference between the Cooper and Cooper S under the hood? – The new MINI Cooper is a 1.5-litre 3-cylinder petrol engine which delivers a maximum output of 100kW/136hp with torque peaking at 220Nm. The Cooper sprints from 0-100km/h in just 7.8seconds with a top speed of 210km/h. Average fuel consumption is about 4.7L/100km. 

The Cooper S is equipped with a 2.0-litre 4–cylinder engine which delivers a peak output of 141kW/192hp, and a maximum torque of 280Nm. Sprints 0-100km/h in 6.7seconds and able to reach a top speed of 233km/h. Despite the impressive performance, average fuel consumption still stands at only 5.4L/100km. 

Both 3-cylinder and 4-cylinder engines comes with MINI TwinPower Turbo Technology that power variants of the new MINI. These petrol engines include turbocharging, direct fuel injection and variable camshaft control on the intake and exhaust side (double VANOS). All variants are paired with the same six-speed automatic gearbox (Cooper S variants gets paddle-shifts located on the steering wheel). 

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In its interior offering, the base MINI Cooper variant offers Cloth Firework Carbon Black Upholstery with Hazy Grey interior surfacing, Chrome Line Interior, manual air-conditioning, MINI Radio Basis with Bluetooth interface and Sports multifunction leather steering wheel with rain sensor and automatic lights control. The MINI Cooper Chilli variant, meanwhile, offers the addition of Leather Cross Punch Carbon Black Upholstery with automatic 2 zone air conditioning, MINI Radio Visual Boost and sports seats for driver and passenger.

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In the MINI Cooper S variants, the base MINI Cooper S offers Leather Cross Punch Carbon Black Upholstery with Black Checkered interior surfacing, Chrome Line Interior, headliners in Anthracite, interior rear view mirror with anti-dazzle, automatic 2 zone air-conditioning, MINI Radio Visual Boost, John Cooper Works multifunction leather steering wheel with rain sensor and automatic lights control as well as sports seats for driver and passenger. The MINI Cooper S Wired variant, meanwhile, offers the addition of Centre Armrest, Harman/Kardon HiFi with 12-speaker sound system as well as the added function of Voice Control.

The new MINI Cooper and MINI Cooper S will be available in ten exterior paint shades, with the addition of the new MINI colours – Volcanic Orange, Moonwalk Grey, Blazing Red, Deep Blue and Thunder Grey (exclusively for the MINI Cooper S variants only). The roof, exterior mirror caps and bonnet stripes is also available in two colour options of white or black.

The MINI Cooper Chilli and MINI Cooper S Wired arrives packaged with the MINI Service Inclusive program which offers comprehensive MINI after-sales care for 3 years or 50,000KM. The program is offered on the base MINI Cooper and MINI Cooper S variants at an additional RM 5,900.00. The cars will be made available at all MINI dealerships nationwide during the MINI weekend which will take place on the weekend of 12th and 13th of April 2014.

Mini Cooper Chilli

Mini Cooper S Wired

Volkswagen Group Malaysia Focus on Customer Satisfaction

Recently, Volkswagen Group Malaysia shared their plans in collaboration with their authorised dealer network and service centres to improve after-sales and customer satisfaction levels in line with the leading European automotive brand’s development plan in the country. 

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As one of the first steps, Volkswagen Group Malaysia is pleased to inform that 20 authorised Volkswagen service centres in Peninsular Malaysia will open on Sundays from 9.00am to 5.00pm for maintenance service starting from 16 March 2014, providing Volkswagen owners with greater flexibility and convenience in maintaining their vehicles.

Volkswagen owners only need to make an appointment a few working days before their desired service on Sundays in order to secure an appointment with their preferred service centre. This operating hour extension for participating dealers service centres in the country is in line with Volkswagen’s commitment to further increase customer satisfaction.

Managing Director, Volkswagen Group Malaysia, Christoph Aringer mentions, “Customer satisfaction is an integral component of Volkswagen Group Malaysia, as it contributes directly to the growth and development of our brand locally. Based on the feedback we have garnered from our customers, we are taking steps to increase the levels of service quality and customer satisfaction in order to meet the needs and expectations of discerning Malaysian drivers.”

Volkswagen Group Malaysia also announced that they are in the midst of intensifying the professional training programmes for sales as well as after-sales staff throughout all dealers and service centre network. This is a joint approach with Volkswagen Group Malaysia’s dealer partners, encompassing various sales and service areas as part of Volkswagen growth strategy in Malaysia.

“Whether it’s ensuring that our sales consultants have access to the latest product knowledge and after-sales support in order to engage and address our customers’ needs at the level expected of a leading global brand or equipping our after-sales  teams with the skills in order to consistently and accurately diagnose and address technical issues, we at Volkswagen Group Malaysia are committed to continually raising our standards to set the industry benchmark right here in Malaysia for Malaysians,” added Mr. Christoph Aringer.

The authorised Volkswagen service centres which will be open on Sundays as part of the after-sales campaign are as follows:-

No

Service Center

Contact No.

1

Volkswagen Georgetown

04 2826 333

2

Volkswagen Glenmarie

03 5567 0691

3

Volkswagen Ipoh

05 5063 133

4

Volkswagen Jalan Ipoh

03 6259 6669

5

Volkswagen Juru

04 5022 999

6

Volkswagen PJ

03 7960 0801

7

Volkswagen Sungai Besi

03 9236 2929

8

Volkswagen Skudai

07 237 9301

9

Volkswagen TTDI

03 7725 3303

10

CNB Auto Sdn Bhd (Klang)

03 3318 8526

11

CNB Auto Sdn Bhd (Old Klang Road)

03 7983 3226

12

CNB Auto Sdn Bhd (Tebrau)

07 3617 860

13

F.A Wagen Sdn Bhd (Alor Setar)

04 7301 846

14

F.A Wagen Sdn Bhd (Sg. Petani)

04 4411 006

15

Hicom Auto Sdn Bhd (Bayan Baru)

04 6408 808

16

Hicom Auto Sdn Bhd (Cheras)

03 9074 3702

17

Hicom Auto Sdn Bhd (Seremban)

06 6321 551

18

MHV Autohaus Sdn Bhd

03 4026 9200

19

N3 Auto Sdn Bhd

06 2822 422

20

Swire Motor Sdn Bhd (Puchong)

03 5882 7288

Security Guard Asks Lewis Hamilton for Gate Pass @ 2014 Melbourne GP

Something is wrong with this security guard. Maybe, he thinks somebody is wearing the racing suit with a helmet as an outfit and pretends to be Lewis Hamilton? Or this is a dress up party?

Security Guard: Do you have your pass?
Lewis Hamilton: I’m a driver!!

Renault Koleos Introduced at new Renault Showroom. Priced at RM186k

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Renault Koleos has been refreshed and introduced by TC Euro Cars at their newly opened showroom at Glenmarie, Shah Alam.  Renault have also revised the price for Koleos, it is now priced at only RM185,888 on the road. 

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Exterior changes on the new Koleos are the new front grille design, fairly bigger Renault logo and a newly designed 17″ rims. On the inside, Renault has included a new indash Renault R-Link multimedia system with 7-inch touchscreen display. It packs all the expected multimedia functions – GPS (Navigation), radio, bluetooth, USB, AUX, voice calls. Bose audio remains fitted in the Koleos. 

Another new feature that is equipped in the new Koleos would be the Blind Spot Warning (BSW) function which provides a visual alert whenever a vehicle is detected in the blind spot in order for the driver to make a safe overtaking. A reversing camera is also included to provide realtime image of what’s behind the car while doing a reverse. 

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Under the hood, the Koleos remains unchanged, the 2.5litre 4-cylinder engine that produces 170hp at 6,000rpm and 226Nm of torque remains. A CVT with 6-speed shift is equipped along with this car. It is said to achieve 9.95 seconds from 0-100km/h.

The Renault Koleos remains having six airbags. As usual, equipped with ABS, EBD (electronic brakeforce distribution), EBA (emergency break assist), ESC and understeer control. Besides, it comes with a wide range of occupant protection equipment, including load limiter seat belts for the front and outer rear seats, pretensioners for the front seat belts and Isofix child seat anchorage for the outer rear seats. In a rear impact, the head rests and seats of the Koleos have designed to ensure very high level of occupant protection. 

Pay a visit to the new showroom anytime from now to view the new Koleos as well as the Renault Megane R.S for now. Renault Fluence will be added to its collection soon at a later date.