web analytics

Tag Archives: J.D. Power Asia Pacific 2014 Malaysia Customer Service Index (CSI) Study

J.D. Power Asia Pacific Reports: Well-Informed Customers in Malaysia Have High Expectations for Customer Service

J.D. Power Asia Pacific 2014 Malaysia Customer Service Index (CSI) Study

Likely due to cars are expensive in Malaysia, customers are expecting better service when they take their vehicles in for service or repairs, and authorized service centers are not meeting those expectations, according to the J.D. Power Asia Pacific 2014 Malaysia Customer Service Index (CSI) StudySM released. The study, now in its 12th year, measures overall service satisfaction among owners ...

Read More »